Frequently Asked Questions
If you have any questions please read our frequently asked questions or contact us at [email protected]
Where do I get my wheelchair repaired?
It is easy, we do your repairs in house. We have qualified personnel that will look after your wheelchair. We collect and deliver the wheelchairs for repairs. Contact Us for more information.
Are the products one size fits all?
No, the surgical and mobility products are usually fitted equipment. Make sure that you read the product specifications before purchasing the product. If you are unsure please phone one of our professional staff members to assist you in getting the correct product.
How do I get medical advice?
If you require advice regarding post surgery after care, please speak with your medical practitioner first. If you require product specific advice, as to which product is best suited to your particular needs, our knowledgeable and trained staff are always available to assist. Please contact us directly on Whatsapp: 076 869 7061 or T: +27 21 797 0034
How Do I calculate courier costs and availability?
What are my payment options?
We offer the following payment solutions:
Direct EFT transfer into Winfar Surgical account.
IPAY alternative EFT through a third party.
Credit Card Payments.
In store cash purchases.
Speak to any of our consultants if you require more information.
What is the standard Guarantee?
What are the trading hours?
Our normal trading hours are Monday – Friday from 08:00 – 17:00.
Online purchasing is 24 hours.
And if you need urgent assistance you can contact Wynberg pharmacy from 08:00 – 18:00.
What is your refund policy?
Please contact any of our consultants for more information.