RETURNS POLICY

RETURNS POLICY

We want you to be happy with your purchase. If for any reason you have selected a product that does not meet your needs, please refer to the below policy and contact us directly on 021 797 0034  or [email protected].

CANCELATIONS

If you wish to cancel your order before we’ve despatched it,  please call 021 797 0034 or email [email protected]. to request a cancellation.
If you placed the order online, you may cancel online –but follow up with a phone call or email.

To cancel your order you must contact us via telephone to notify us of your decision to return.
Telephone:
021 797 0034
Email:
[email protected].

We try to dispatch all our orders as quickly as possible so it is highly recommended that, should you wish to cancel your order, you contact us as soon as possible to avoid additional costs.

Please note: If you have purchased by PayFast or any other payment platform beside EFT, WINFAR has no control over the fees incurred. We will however refund you for the full value of the purchase minus any fee incurred through one of the payment platforms, and the cost of courier, as long as the items purchased are undamaged and returned in the original packaging.

Once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with possible charges.

RETURNS

It is our aim to make this process as easy as possible for you.
If you are not happy with your purchase, you have 10 days to return the product.

For any product bought via our website, the same applies. We try to dispatch as soon as possible, so the sooner you let us know the better.  just let us know within 10 days and we’ll arrange to have it returned with a full refund. Less courier fees.

To be eligible for a return; the item must be unused and in the same condition that you received it.
It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

With the below exceptions: Due to the nature of our business and for hygiene reasons certain products are not eligible for return once opened. Unless the product has a manufacturing fault and/or defect.

 EXCEPTIONS

Some of these products include, but are not limited to the following:

• Mattresses & overlays
• Sleeping aids
• Bathroom aids
• Toilet aids
• Nebulisers
• Pressure care items

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted: (if applicable)

• Product with obvious signs of use
• Mattress or other hygiene products that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Made to order and/or special order items
• Failure to notify us of your desire to return your order
• Any item that is returned more than 10 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Subject to the above exceptions.

If you are approved, then your refund will be processed, and refunded via EFT within 7 days of the approval date.

The refund amount will be the to the cost of the item purchased, excluding the payment platform fees and delivery courier cost (where applicable).

Please note: You will be responsible for paying the courier costs for returning your item.
Courier costs are non-refundable. If you receive a refund, the cost of courier will be deducted from your refund.