DELIVERY INFORMATION

COST OF DELIVERY

On check out our customers have 3 delivery options:
– Collection
– Local Delivery
– Standard Courier

Collection from WINFAR:

WINFAR
15 Benjamin Road,
Directly behind the WYNBERG DISCHEM
Our entrance is on Benjamin Road, not through the Pharmacy

Should you wish to view, make payment or collect a product, please contact us on 021 797 0034; whats app: 076 869 7061; or email us on [email protected]

LOCAL DELIVERY

The local delivery option, applies a R60 flat fee to all deliveries within a 25km radius of Cape Town CBD

STANDARD COURIER

The standard courier option, applies to any deliveries that are further afield, with a delivery fee determined by weight and geo-location. Unless otherwise stipulated.

For a delivery quote outside the greater city centres, please contact us at +2721 797 0034. Or email us [email protected]

GENERAL:

• Deliveries to remote areas may be subject to a surcharge.
• Please make sure you enter the correct postal code and an accurate delivery address.
• We require an exact physical address in order to deliver. 
• Should you place an order and our courier company advises that they do not service this area, we will contact you to arrange, either delivery to the nearest town (if possible) or, an alternative. We will always try our best to deliver to your area or as close as we can.
• Once your order has been processed, you will be contacted to advise when delivery will take place.

DELIVERY TIMES

Delivery of your purchases will be done by a reputable courier company who will deliver your order to the address specified by you at checkout.

Under normal circumstances, deliveries take 5 – 7 working days from date of confirmation of payment.

Goods will be dispatched as soon as confirmation of payment is received.
With an EFT payment this is generally 1 to 3 working days after you have processed the EFT payment to our bank account

Please note that while we strive to deliver orders within the minimum period specified, delivery can be delayed from time to time by causes outside of our control.

Deliveries to outlying areas are also subject to more variables than those to central areas, and this can also impact negatively on the delivery time.

All deliveries are scheduled for standard business hours which are 9am to 5pm. It is unfortunately not possible for us to commit to delivery at a specific time during the course of the day.

LATE DELIVERY

Delivery not received within 10 working days of order placement

Should you not have received your order within 14 working days of dispatch, please send us a message and advise us of the details of the order that has not been delivered and we will prioritise the follow up on the delivery with our courier company and advise you of its status.